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↩️ Refund & Return Policy
Velbora — Shop with Confidence
At Velbora, your satisfaction is our top priority. We want you to love what you order, and we've made our refund and return process simple and fair.
Eligibility for Returns
- Items must be returned within 3 days of delivery
- Products must be unused, unwashed, and in their original packaging with tags attached
- Items marked as final sale or clearance are not eligible for return
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos/video of the product and packaging. We will arrange a replacement or refund at no extra cost to you.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are processed within 5-7 business days via your original payment method or bank transfer for Cash on Delivery (COD) orders.
Exchanges
Need a different size or color? We're happy to help with an exchange, subject to product availability.
Ready to start a return?
📧 M.aqibhashmi83@gmail.com | 📞 0313-2255567
Frequently Asked Questions
Yes! We offer Cash on Delivery (COD) all across Pakistan. You only pay when your order arrives at your doorstep.
Orders are typically delivered within 3–7 business days depending on your city. Major cities usually receive orders within 3–4 business days.
Yes, returns are accepted within 3 days of delivery for damaged, defective, or incorrect items. A clear unboxing video is required to process any claim.
Simply add your favorite products to the cart, proceed to checkout, and fill in your delivery details. Our team will call you to confirm the order before it's shipped.
Yes, we deliver to all major cities and most areas across Pakistan through our trusted courier partners.
You can reach us anytime via email at M.aqibhashmi83@gmail.com or call/WhatsApp us at 0313-2255567.
